Additional Information

Additional Information
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Hang to Dry Applique

FAQs

Embroidery Machine Designs

All of our files are designed to be used with computerized embroidery machines.  Our products are not physical applique patches or physical patterns.  You must have an embroidery machine to use our designs.  All of our designs are available in the following formats:  .PES .VIP .JEF .XXX .HUS .DST and .EXP.


Delivery of Files

All files are available for instant download immediately following your purchase.  Please take note of where you are saving your file and be sure to back up your files.  At this time, we do not offer delivery via email or physical storage device such as a thumb drive or a compact disc.  As a courtesy, we provide back-up of your purchases for 90 days.  After this time, we do not guarantee availability of your order history.

 

Refunds and Exchanges

Due to the digital nature of our products, we do not offer refunds.  We do want you to be pleased with your purchase and will do everything we can to troubleshoot any complications.

 

 

Compatibility

Our designs are created using Embird's Studio and are fully tested on a BabyLock BMP6.  We will do our best to help troubleshoot your particular machine and software with any of our designs, however, please be aware that we are not familiar with all of the different software options.  We use and recommend Embird.

 

Hours of Operation

Our studio hours are 9am - 4pm MST, Monday through Thursday.  We are closed on Fridays, the weekend and holidays.

 

I have a question to ask.  How can I reach you?

We utilize a state of the art customer service Support Ticket system.  Please fill out a Support Ticket by using the aqua blue "Contact Us" or "Chat Now" button in the lower right hand corner of our website.

 

Can I use your patterns commercially?

Absolutely!  We LOVE small mom and pop cottage industries.  You may use our embroidery designs commercially, if the items are made with your own hands and in runs of less than 150 items.  Please contact us for extended use licensing.

 

Do you offer BX format?

We do offer BX formats on many of our fonts and monograms now.  Please refer to the product description page to see if the one you are interested in is available.

 

Can I pay with PayPal?  I don't see that option.

When attempting to complete a transaction, please be sure that you are logged into your account on the website. You may need to log out, and then login again to "reset" the cart. You should see the yellow "Pay with PayPal" button both as an option when you add an item to your cart OR when you click upon your cart to checkout. If you have clicked the "Proceed to Checkout" button, the website interprets that as a request to pay with your debit card and will place a cookie in your browser to help that process.  If this is the case, please restart your browser and clear your cache and cookies.

 

Encrypted File Error?

The message that you see asking if you want to copy the files is a message that will often appear because the files are created using a Mac software platform, and then converted for use with a Windows software platform. Because Windows thinks that Mac software is encrypted, this message will pop up. It is safe to continue with the transfer process.

 

What is Applique Forum?

Applique Forum is a wonderful forum filled with like minded individuals who share a love of appliqué and embroidery. You can register for free and access many areas of the forum, enjoying the community of fellow enthusiasts. If you would like to upgrade to Premium Membership, we have a monthly subscription for as little as $15 per month, or a yearly membership for $125. If you are wondering what is the difference between the two types of memberships, it's the benefits that you receive. As a Premium Membership, you can access parts of the forum including the Sponsor Sales and Discounts, where you can find discounts for Hang to Dry (50% off all designs everyday), as well as discounts from some of the other sponsors. You are also able to download Free Premium Designs that are available to Premium Members before they are released to the public. Hang to Dry contributes a Daily Design everyday of the month. That is 30 or 31 designs for as little as $15 per month! We also have giveaways, contests, inspirational photos, and there is almost always someone who can answer any of your questions. We would love for you to come join us on Applique Forum! I promise, it will be unlike any other group around. www.appliqueforum.com

 

Unable to complete transaction:

Please log out of your account, and then login again. Often times, when there is a problem with checking out, it involves a small typo in the billing info/address. If this information is different than the information that is associated with your Paypal account, our website has a security feature that will not allow completion. This feature is to prevent unauthorized transactions. Please double check the information, and try to check out again. Another possibility, would be that the box below our Terms of Use has not been selected. If you do not check the box showing that you agree to the terms, your transaction will not complete.